Terms of Service

1. Acceptance of Terms

By using our translation and interpretation services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

Trusted Translations Europe provides professional translation and interpretation services including:

• Document translation services
• Certified translation services
• Website and software localization
• On-site interpretation services
• Video remote interpretation (VRI)
• Over-the-phone interpretation (OPI)

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete source materials
• Specify project requirements clearly
• Make payment according to agreed terms
• Provide timely feedback during the translation process
• Ensure you have the right to translate submitted documents

4. Quality Assurance

We are committed to providing high-quality translation services. All translations are performed by qualified native speakers and undergo quality review processes. However, language translation involves interpretation, and we cannot guarantee that translations will meet every specific requirement or preference.

5. Confidentiality

We maintain strict confidentiality regarding all documents and information provided by clients. Our translators and staff are bound by non-disclosure agreements, and we implement appropriate security measures to protect your sensitive information.

6. Pricing and Payment

Pricing is determined based on factors including:

• Document length and complexity
• Language pair and specialty requirements
• Delivery timeline
• Type of service requested

Payment terms will be specified in your project quote. We accept various payment methods and may require advance payment for certain projects.

7. Delivery and Revisions

We strive to meet agreed delivery deadlines. Minor revisions based on client feedback are included within the scope of work. Significant changes or additional requirements may incur additional charges.

8. Limitation of Liability

Our liability is limited to the cost of the translation services provided. We are not liable for any indirect, consequential, or incidental damages arising from the use of our services or translated materials.

9. Intellectual Property

You retain ownership of your original documents and the translated materials. We may retain copies for quality assurance and legal compliance purposes as outlined in our Privacy Policy.

10. Cancellation Policy

Projects may be cancelled before work begins without charge. Once translation work has commenced, cancellation fees may apply based on the work completed.

11. Dispute Resolution

Any disputes arising from our services will first be addressed through direct communication. If resolution cannot be reached, disputes will be handled according to the laws of Belgium.

12. Contact Information

For questions about these Terms of Service or our services, please contact us:

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the new terms.