Privacy Policy
Your privacy is important to us
Last updated: January 2025
1. Data Controller Information
Data Controller: Trusted Translations Europe
Contact: sales@trustedtranslations.eu
Phone: +32 28 080-665
2. Information We Collect
When you use our translation services, we collect the following categories of personal data:
Contact Information
- Name and surname
- Email address
- Phone number
- Company name and position (if applicable)
Project Data
- Documents and content submitted for translation
- Language preferences and requirements
- Project specifications and deadlines
- Communication records related to your projects
Technical Information
- IP address and browser information
- Website usage patterns and preferences
- Device information and operating system
- Cookies and similar tracking technologies
Payment Information
- Billing address and payment details
- Transaction records and invoices
- Note: Payment card details are processed by secure third-party providers
3. Legal Basis for Processing (GDPR Art. 6)
We process your personal data based on the following legal grounds:
| Purpose | Legal Basis | GDPR Article |
|---|---|---|
| Providing translation services | Contract performance | Art. 6(1)(b) |
| Processing payments | Contract performance | Art. 6(1)(b) |
| Marketing communications | Consent | Art. 6(1)(a) |
| Website analytics | Legitimate interest | Art. 6(1)(f) |
| Legal compliance | Legal obligation | Art. 6(1)(c) |
4. How We Use Your Information
We process your personal data for the following specific purposes:
Service Delivery
- Provide translation and interpretation services
- Assign qualified translators to your projects
- Quality assurance and project management
- Customer support and communication
Business Operations
- Process payments and manage accounts
- Maintain business records and invoicing
- Improve our services and website
- Comply with legal and regulatory requirements
5. Information Sharing and Third Parties
We maintain strict confidentiality regarding your documents and personal information. We may share personal data only in the following circumstances:
Service Providers
- Qualified translators and interpreters assigned to your project (under NDA)
- Payment processors for secure transaction processing
- Cloud storage providers for secure document hosting
- IT service providers for website maintenance and security
Legal Requirements
- When required by law or legal proceedings
- To comply with court orders or regulatory requirements
- To protect our rights, property, or safety
- In case of business transfer or merger (with notice)
With Your Consent
Any other sharing of your personal data will only occur with your explicit consent, which you can withdraw at any time.
15. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or need information about our data processing practices, please contact us:
Email: sales@trustedtranslations.eu
Phone: +32 28 080-665
Response Time: We aim to respond to all privacy-related inquiries within 30 days.
Urgent Matters: For urgent privacy concerns, please mark your email as "URGENT - Privacy Request"